mu works

Software + technology / New Albany, Indiana

Your business shouldn’t run on workarounds.

I build websites, automations, and custom software around how your business actually works. From the first customer inquiry to the systems behind the scenes, I help simplify operations and keep work moving.

Let’s solve a problem See what I’ve built

Direct access to the person doing the work. Serving Southern Indiana and Louisville.

A quote request, from detour to direct

Six stops around one missing piece.

The work takes the long way around a step that doesn’t exist yet.

01Text threadThe request arrives as a text.02ScreenshotSaved so it isn’t lost.03SpreadsheetRetyped into a row.04Sticky noteQUOTE DUE, on the monitor.05Your memoryThe follow-up lives in your head.06Retyped emailCopied again to schedule it.NO PATH THROUGHSTARTCustomer asks for a quoteFINISHJob on the calendar 01Text thread02Screenshot03Spreadsheet04Sticky note05Your memory06Retyped emailNO PATH THROUGHSTARTCustomer asks for a quoteFINISHJob on the calendar

One path through.

Build the missing step, so the work can take a direct path.

01Text threadThe request arrives as a text.02ScreenshotSaved so it isn’t lost.03SpreadsheetRetyped into a row.04Sticky noteQUOTE DUE, on the monitor.05Your memoryThe follow-up lives in your head.06Retyped emailCopied again to schedule it. WHAT I BUILDThe missing pieceSTARTCustomer asks for a quoteFINISHJob on the calendar 01Text thread02Screenshot03Spreadsheet04Sticky note05Your memory06Retyped email WHAT I BUILDSTARTCustomer asks for a quoteFINISHJob on the calendar

When the workaround becomes the work.

  • Customer inquiries lost between texts, email, and forms.
  • Quotes and follow-ups handled from memory.
  • The same information copied into disconnected apps.
  • Spreadsheets doing the job of business software.
  • Repeated admin tasks that keep landing on you.
  • A customer-facing experience that creates more work.

I start with the problem, then choose the simplest practical way to solve it.

01 / What I build

The right technology.
For the work you need to do.

01

Automation & Integration

Connect the tools you already use. Give inquiries, follow-ups, documents, and status updates a clear path between people and systems.

Explore automation

02

Custom Software & Business Systems

When existing tools do not fit, build the missing piece: an operations dashboard, client portal, membership system, or purpose-built workflow.

Explore custom software

03

Websites & Digital Experiences

Help customers understand your business and take the next step. Clear websites and customer-facing tools, connected to the work behind them.

Explore websites

Support belongs with the work. Website maintenance has a defined plan; care for supported software and integrations is agreed separately. See all services and scope.

02 / Client work, problem first

Problems I have solved.

Real client implementations, with the problem, the delivered functionality, and the path a person follows. These are capabilities in use, not claims of measured business results.

Client implementation / The Bay Cigar Lounge

Tour requests,
ready to follow up.

01 / Problem
Prospective members needed a clear way to ask for a visit, and staff needed those requests in one place.
02 / Solution
Requesting a tour is one way to start. It saves the contact details, interests, and message as one inquiry for staff.
03 / Operational benefit
Staff review one complete request and arrange the visit. Membership stays a staff decision.
See The Bay project
The Bay Cigar LoungePublic tour inquiry
Warm pendant lights and leather seating at The Bay, photographed by Jalil HayThe implemented tour request: contact details, interests, and preferred day
A request starts a conversation. Staff confirm the visit.

Client implementation / The Accountability Foundation

Program requests
with useful context.

01 / Problem
Schools and community organizations needed a clear way to ask about a program for their group.
02 / Solution
I built the website, including its program inquiry form. It gathers the organization, setting, group size, location, and preferred dates.
03 / Operational benefit
The Foundation starts the fit and availability conversation with the key details in hand. A request does not confirm a booking.
See the Foundation project
The Accountability FoundationProgram inquiry
The Foundation website explains its accountability model and paths to participate
Understand the modelFind your program pathStart a conversation
Public website capture with a summary of the implemented path.

Client implementation / Minds Unraveled

Keep the details.
Carry them forward.

01 / Problem
A practice’s first request to Minds Unraveled needed to stay attached as the work moved to a lead review, an agreement, and onboarding.
02 / Solution
The original request keeps its services, timing, and contact preference together.
03 / Operational benefit
After a signed agreement and approval, the earlier details stay connected as onboarding begins and the approved contact is invited.
See Minds Unraveled
Minds UnraveledInquiry to onboarding
Minds Unraveled public website
  1. 01 Keep the original inquiry
  2. 02 Review the lead and agreement
  3. 03 Invite the approved contact
Public website. Workflow summarized from the implementation.

03 / How I work

Four stages.
Only the ones you need.

Not every project needs every stage. I do not start by recommending custom software. An existing tool or a simple automation may be enough.

Start with one useful change. I scope the work, build it, and stay your direct contact.

  1. Understand the problem

    I look at where information, decisions, and routine work get stuck today. The free workflow review is the short version of this stage.

  2. Choose the simplest solution

    Keep what works. Configure before integrating. Integrate before building. Build only the missing piece, with scope and costs agreed first.

  3. Build, test, and launch

    I build the agreed solution, test the real user paths on desktop and mobile, and plan the handoff with the people who will use it.

  4. Maintain and improve

    Review what is working and agree what needs attention. Website care has its own plan; software and integration support have separately agreed boundaries.

Start with a free workflow review Original photography + video, too

04 / Working together

Clear scope.
One person to call.

I’m Jalil Hay, founder of mu works in New Albany, Indiana. You work directly with me on the design, the build, and what comes next.

Meet Jalil

Clear scope before the build.

Automation and custom software are quoted around the agreed problem, systems, and deliverables. Website work and workflow implementation are scoped separately. Custom website engagements start at $3,500, with monthly care priced separately. Website pricing and scope.

Start with the work that gets stuck. You do not need to decide between a website, automation, or custom software before we talk.

Free 20-minute workflow reviewEstimate Follow-Up Sprint

Explore nonprofit technology and mu works labs.

Let’s solve a problem

Tell me what is getting in the way.

What are you trying to accomplish? Which systems are not working together? A few sentences are enough. You do not need to know which technical service you need.

I read your request, then follow up using the contact you give to arrange a free 20-minute conversation. It ends with a plain recommendation, not a written audit. If the request is outside what I do, I will say so.

Please leave out passwords, client records, and clinical information.

Text (812) 557-9553
Jalil@muworksllc.com

Whichever is easier to reach you at. One is enough.

For example: requests come in by text and email, and I keep the follow-up list in my head. A few sentences are enough.

Describe the business process. Do not include passwords, customer records, or patient information. How this information is handled is explained in the Privacy Policy.